TERMS & CONDITIONS
RESERVATIONS
We gladly accept reservations made by telephone and require a deposit of £50 per room for each night booked.
BEDROOMS
All bedrooms have private facilities, complimentary toiletries, hairdryer, remote control television with radio, direct-dial modem link telephone and beverage making facilities.
SHELDRAKE SUITE
The Sheldrake Suite (named after one of the famous Packet Ships) boasts an intricately carved 4 poster double bed, a separate lounge area with a tripod mounted brass telescope to take a closer look at activity in the harbour, plus private patio area and balcony with a 180° panoramic view - extras include luxury bathrobes, slippers and fresh fruit on arrival.
DELUXE ROOMS
Our two Deluxe Rooms have recently been refurbished to a high standard and offer unrestricted harbour views with their own private patio and balcony, private facilities including a spa bath. In addition you will receive bathrobes, slippers and fresh fruit on arrival.
EXECUTIVE ROOMS
Executive Rooms are larger than our standard rooms and have recently been refurbished to a high standard with the majority offering views over the harbour, with rooms available in both the new wing and older parts of the Hotel.
CLASSIC ROOMS
Our Classic Rooms are more muted in their décor, finished with subtle tones and are slightly less spacious. Most rooms are situated in the older wing of the Hotel and therefore differ in shape and size from one room to the next.
CHILDREN’S TARIFF
Well behaved children are welcome at The Greenbank, but are not to be left unsupervised. High chairs and cots are available on request.
RATES (where children share parents bedroom)
Under 5 years No charge
5 -16 years £20.00 per child, per day inclusive of breakfast when occupying a z bed or sofa bed.
VISITOR-GIFTING SCHEME
The Greenbank is operating an ‘opt out’ visitor-gifting scheme for Surfers against Sewage. This is a Charity based in Cornwall that campaigns for clean, safe recreational water for everyone. We automatically add 50p per room, on each guests stay which gets donated to go to this worthy organisation, who strive to keep Cornwall’s beaches clean for locals and visitors to enjoy.
If you do not wish to give this donation please ask the duty receptionist to take this off your final account. More details can be found on their website www.sas.org.uk.
However, to give something back to you we will deduct £1.00 from every guests bill who use public transport as a means to travel to the hotel instead of using their car, please inform the duty receptionist on arrival.
FIRE SAFETY
The Hotel is fitted with the latest fully addressable fire alarm systems. Please make yourself aware of the fire exits and full fire emergency procedures, which are displayed in your room.
WINDOWS AND BALCONIES
We draw your attention to the dangers of open windows and balconies in rooms where there are small children, and ask all parents to be mindful of the risk of an accident.
SMOKING
The Hotel operates a NO SMOKING Policy throughout the Bedrooms, all public areas and the Quarterdeck. Guests may smoke in the Greenbank gardens and or at designated outside smoking areas.
DOGS
Regrettably dogs are not accepted at the Hotel, with the exception of Guide Dogs.
ARRIVAL AND DEPARTURE
Free on-site parking is available at the Hotel, however the Hotel does not accept responsibility for damage or theft of vehicles or their contents whilst parked on site. Garage parking available by prior arrangement.
Bedrooms are not normally available until 2pm; however an earlier check in may be possible upon request. Bedrooms should be vacated by 11am on the day of departure.
VALUABLES
The Hotel cannot be held responsible for articles of value, other than those deposited with Reception for safe custody in the Hotel safe, for which a receipt will be given.
CANCELLATIONS
Guests are invited to consider an independent holiday insurance scheme, applications for which are available from Hotel Reception.
All cancellations should be received by the Hotel in writing.
In the event of a cancellation more than 28 days prior to the day of arrival, the deposit will be refunded in full. Within 28 days, the deposit will be held by the Hotel, to be credited against another stay within six months of the cancellation date.
PAYMENT
Accounts are to be settled upon departure. All major credit and debit cards are accepted. Cheques are accepted providing they are covered by a valid banker’s card. The Hotel reserves the right to ask for alternative payment or further identification.
MEDICAL CONDITIONS
Please advise Reception of any medical conditions you may have at the time of booking that could affect your health, safety and welfare during your stay.
Please note: The Greenbank Hotel reserves the right to alter these terms and conditions without notice
