Call us on 01326 312440

Booking Conditions

RESERVATIONS

We gladly accept reservations made by telephone or email.

BEDROOMS

All bedrooms have private facilities, complimentary toiletries, hairdryer, television, telephone, WiFi, and tea and coffee making facilities.

CHILDREN’S TARIFF

Well behaved children are welcome at The Greenbank, but are not to be left unsupervised.  High chairs and cots are available on request. Rates (where children share parents’ bedroom): Under 5 years, no charge / 5 -16 years, £10 per child per day, inclusive of breakfast when occupying a z bed or sofa bed.

ARRIVAL AND DEPARTURE

Free on-site parking is available at the hotel. However, the hotel does not accept responsibility for damage or theft of vehicles or their contents whilst parked on site.  Parking can be reserved for blue badge holders prior to arrival. Bedrooms are not normally available until 3pm; however an earlier check-in may be possible upon request. Bedrooms should be vacated by 11am on the day of departure.

CANCELLATIONS

Guests are encouraged to consider an independent holiday insurance scheme. All cancellations should be received by the hotel in writing. Cancellations are free of charge up to seven days prior to the arrival date. 50% chargeable between one week and one day prior to the arrival date. Cancellations made on the date of arrival or in the event of a no-show are fully chargeable.

PAYMENT

Payment is taken on arrival. All major credit and debit cards are accepted. Cheques can be accepted as a pre-payment one month prior to the arrival date. The hotel reserves the right to ask for alternative payment or further identification.

FIRE SAFETY

The hotel is fitted with the latest fully addressable fire alarm systems.  Please make yourself aware of the fire exits and full fire emergency procedures, which are displayed in your room.

WINDOWS AND BALCONIES

We draw your attention to the dangers of open windows and balconies in rooms where there are small children, and ask all parents to be mindful of the risk of an accident.

SMOKING

The hotel operates a NO SMOKING policy throughout the bedrooms and all public areas. Guests may smoke in the Greenbank gardens and at designated outside smoking areas.

DOGS

We welcome well behaved dogs to the hotel. We have a number of dog friendly bedrooms and our pub The Working Boat. Dogs are not permitted in public areas with the exception of guide dogs.

VALUABLES

The hotel cannot be held responsible for articles of value, other than those deposited with reception for safe custody in the hotel safe, for which a receipt will be given.

MEDICAL CONDITIONS

Please advise reception of any medical conditions you may have at the time of booking that could affect your health, safety and welfare during your stay.

public transport

To give something back to you we will deduct £5.00 per room from every bill if you use public transport as a means to travel to the hotel instead of using your car. Please inform the duty receptionist on your arrival.


Please note: The Greenbank Hotel reserves the right to alter these terms and conditions without notice.