Current COVID-19 Guidelines – Daily Updates


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Your health and safety is our number one priority at The Greenbank. We are constantly reviewing and monitoring our COVID-19 secure procedures to ensure that we are working in line with government guidelines. Please read on for our latest updates which are reviewed daily and collated on this page.


greenbank COVID-19 UPDATES

30TH DECEMBER 2020

In light of the latest government announcement with Cornwall going into Tier 3, it is with heavy hearts that we will be closing our hotel at 11am on Thursday after checking out. We are devastated to be in this position again, but remain positive and hopeful to reopen when the next government announcement is provided in two weeks’ time.

For now, bedrooms will be available to any key worker who needs a room at a special rate. If you are an NHS worker this will be £79 per night and for all other key workers, £99 per night including a bagged breakfast. For enquiries please call us on 01326 312440.

Whilst we completely understand tensions are high and this is an anxious time for us all, we would like to politely request that unless your enquiry is absolutely urgent, please do not call us in regards to your future stay or booking for one of our upcoming events. Our team are busy getting in touch with each and every one of you, starting with our most recent bookings first. We’d like to assure everyone that someone will be in touch, and your bookings remain safe.

Finally, we want to extend our deepest thoughts to our fellow small business owners and everyone working in the hospitality industry during this time. We are all in the same boat and we will weather the storm together. Thank you to the amazing NHS and key workers for everything you continue to do. And as always, thank you to all of our wonderful guests and visitors for your ongoing support.

We look forward to reopening our doors when it is safe to do so.


26TH DECEMBER 2020

Now that Cornwall is in Tier 2, we will be abiding by the following rules:

  • Only individual households are allowed together inside. Maximum table size remains as 6.
  • Alcohol can only be served with a substantial meal.
  • Pre-dinner alcoholic drinks are only permitted at the table whilst looking at menus.
  • When the meal is finished we cannot serve further drinks.
  • We will be offering table service only in the restaurant and bar.
  • Last drink orders will be at 10pm, and we will close at 11pm.
  • Please note we cannot offer bottomless brunches at this current moment in time – we will be contacting all bookings to cancel.
  • NHS track and trace must be used when checking in or when dining with us.

Please note that all guests must conform to the Tier restrictions applicable to their home address, or The Greenbank’s Tier – whichever is higher on the day of travel to the hotel. Even where legally permitted, bookings from Tier 3 or Tier 4 are not accepted without prior agreement with the hotel.

Thank you for your continued support, cooperation and patience.


3RD DECEMBER 2020

We are open again! We appreciate that last-minute changes are inevitable at the moment, so we’ve updated our terms to a 48 hour cancellation policy for upcoming stays, until 31st March 2021. All reservations can be amended as many times as you need to, or can be cancelled at no charge, up to 48 hours before the scheduled date of arrival. Cancellations less than 48 hours prior will be 100% chargeable. Card details will be required at the time of booking, but no prepayment will be taken. Please note that our 48 hour cancellation policy excludes our advance purchase offer, and Christmas and New Year breaks.


23RD SEPTEMBER 2020

Following the latest regulations from the government…

  • Our bar, pub and restaurant are all operating table service only (as we have been since reopening).
  • The bar, pub and restaurant will be closing at 10pm (room service only after 10pm).
  • It is now mandatory for staff and guests to wear face coverings in all public areas (we have been doing this since the beginning of August).
  • We kindly ask that all guests register their details to assist with contact tracing by downloading the NHS COVID-19 app and scanning our QR code which can be found on our menus and signs throughout the hotel.

14TH SEPTEMBER 2020

  • It is currently illegal to meet socially in groups of more than six people, and groups must not mix or form larger groups. Please ensure that you comply with this regulation. Thank you in advance.

1ST SEPTEMBER 2020

  • We are now fully open to non-residents for lunch, afternoon tea, and dinner in the Water’s Edge. Booking is essential.
  • Please note we are not serving our bottomless gin brunches or offering our two for £10 cocktails on Fridays for the time being.
  • Regrettably at this time we cannot guarantee the availability of any meals for our residents unless they are booked prior to arrival.

up-to-date water’s edge service times

  • All day dining: 12.30pm – 3pm and 6pm – 9pm
  • Lunch: 12.30pm – 3pm
  • Sunday lunch: 12:30pm – 3pm
  • Afternoon tea: 12.30pm – 6pm
  • Dinner: 6:30pm – 9pm

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the working boat

30th December 2020

After receiving the news today that Cornwall will go into Tier 3 from Thursday, we are saddened to be battening down the hatches once again after 10pm close on Wednesday 30th December.

We are extremely disappointed and saddened by this decision and the inevitably devastating impact it is going to have on small businesses and the hospitality industry who have barely recovered from the first and second lockdown. Our thoughts go out to all our friends in Falmouth and further afield who are closing up shop this week too. We remain hopeful that we’ll be able to reopen soon and will keep everyone posted.

Thank you from the bottom of our hearts for all of your support. We’ll weather the storm together and see you on the other side!

26TH DECEMBER 2020

Now that Cornwall is in Tier 2, we will be abiding by the following rules:

  • Only individual households are allowed together inside. Maximum table size remains as six.
  • Alcohol can only be served with a substantial meal. When the meal is finished, we cannot serve further drinks.
  • Table service only.
  • Last orders will be at 10pm, and we will close at 11pm.
  • Outside, up to six people can meet from different households.

3RD NOVEMBER 2020

After receiving the news on Saturday night that a second lockdown is happening from Thursday, we are saddened to be battening down the hatches once again after 10pm close on Wednesday night.

We are extremely disappointed and saddened by this decision and the inevitably devastating impact it is going to have on small businesses and the hospitality industry who have barely recovered from the first lockdown. Our thoughts go out to all our friends in Falmouth and further afield who are closing up shop this week too. We remain hopeful that we’ll be able to reopen on Thursday 3rd December and will keep everyone posted. We’ve had an awesome summer with everyone in our marquee by the sea, and have loved seeing all your faces for smooth brews and harbour views. Thank you from the bottom of our hearts for all of your support.

Finally, a massive thanks to all the NHS staff and key workers – without you we’d fall apart and the work you do is nothing short of heroic.

We wish everyone a safe lockdown. We’ll weather the storm together and see you on the other side!


5TH AUGUST 2020

  • NEW SERVICE TIMES: we have now extended our services times…
  • MAIN MENU: midday – 3pm and 6pm – 8.30pm every day except Sunday, when we serve from midday until 8.30pm. Food served in our marquee – bookings essential by calling 01326 314 283.
  • OUTSIDE MENU: midday – 4pm and 4:30pm – 8.30pm on Mondays – Saturdays. No need to book.

4TH JULY 2020

  • Falmouth’s biggest covered outdoor licensed space, the pub’s “mar-quay on the sea” will be in-situ throughout the summer months, meaning al fresco dining on the quay whatever the weather.
  • The pub’s outdoor horsebox bar will also be open for cold brews from midday until late, every day, from 4th July.
  • Alongside our main menu, we are offering fish ‘n’ chip Fridays for £9.95 per person (day time only) and roasts every Sunday for £12 per person.

GET IN TOUCH

If you have any questions about our COVID-19 procedures, or want to book a room, please call 01326 312440 or email reception@greenbank-hotel.co.uk.