With all legal restrictions now lifted, we are delighted to be able to welcome our guests back now that ‘usual’ service can recommence once more.

Whilst we are continuing to wear face coverings and to socially distance in our teams, there is no obligation for you to do so. Our teams do so as they choose to do so, and with the best interests of all in mind we would leave it up to you to decide if you wish to continue to wear face coverings and to keep socially distanced during your stay.

Happily, our hotel has had not a single Covid-19 related outbreak or flare up and this high level of hygiene continues. As always we rely on our guest feedback to help us achieve, so please do continue to let us know how we’re doing.

I look forward to welcoming you back to the hotel in these happier times.

Kind regards,

Ben Young
Managing Director, 1st December 2021


Before you arrive

Naturally, should you be showing any symptoms of Covid-19, or if you have been around anyone who has been showing symptoms or who may have tested positive, we would ask that you please contact us to make arrangements to postpone your visit. We are also now asking for you to confirm your breakfast time in advance for ease and speed of service, and to avoid congestion in the restaurant.

When you arrive

We would respectfully ask you to arrive after 3pm as our enhanced cleaning procedures mean that we cannot release our bedrooms any earlier than this time. This will also mean that any lunchtime guests will have departed our lounges and restaurant.

You will be met in the by our duty host and reception team who will assist you with our streamlined check-in procedure and provide porterage as required.

Food and beverage

Currently we are not offering a traditional ‘over the bar’ drinks service in the Water’s Edge. However, this means the drinks will come to you. Wherever you are sitting in the hotel, a full table service will be provided in all areas.

Regrettably at this time we cannot guarantee the availability of any meals for our residents unless they are booked prior to arrival.

The team

We provide lateral flow tests for all of our workforce, who are self testing twice a week. We always have the best interest of our team in mind, and our decision to continue to wear face coverings ensures continual well-being and safety for all,.


We remain diligent in the sanitisation of the hotel. We have been using disinfectant fogging machines as a matter of routine now for a number of years. Whilst the chemical used is 100% food safe and non-harmful, it is, however, entirely effective against viruses and bacteria and continues to protect surfaces long after contact.

We have a designated Duty Manager on hand seven days a week, 24 hours a day, who is tasked with the safe coordination of our operations and the frequent sanitisation of touch points throughout. Additionally, you will find sanitiser available in all our public areas, entrances, and lifts.


Call us now on 01326 312440 or email our reception team to book your stay at The Greenbank.