frequently asked questions…

The Hotel

What are your Covid-secure measures?

At The Greenbank, we are committed to keeping our guests and staff safe throughout the Covid-19 pandemic. You can find all of our most current and up-to-date Covid-19 secure measures here.

What time is check in and check out?

Check-in is from 3pm and check-out is before 11am.

What is your cancellation policy?

Guests can cancel free of charge up to seven days prior to their arrival date. If a booking is cancelled or modified within this date there is a fifty percent charge. If a guest cancels or does not show up on the date of their booking, they will be fully charged. Please note we take credit card details to guarantee your booking reservation, but no deposit is required. Full payment is due on arrival at check-in. Third party cancellation policies may differ. Also our cancellation policies are different if you have booked a special offer, e.g. a Christmas break or our advance purchase offer.

Can I order a newspaper to my room?

Yes, you can request for a newspaper to be delivered to your room when checking in at reception, or through contacting our reception team prior to your arrival. Newspapers are delivered from 7:45am until 8.00am.

What time is breakfast?

Breakfast is served in our Water’s Edge restaurant from 7.30am until 10.30am from Monday to Sunday. Breakfast can also be delivered to your bedroom for a supplement of £5. Please speak to reception to find out more. 

Can I order room service?

Our room service menu is available 12.00pm until 3.00pm and from 6.00pm until 9.00pm. From 11.00pm until 7.00am, our night porter is on duty and can offer a limited service of beverages, light snacks, soups, sandwiches and our cheese board throughout the night.

Where can I park?

Cars may be parked in our marked bays in front of the hotel or on our private quay (accessed from the southern end of the hotel). We also have an underground car park. Please be aware that you will need to display a valid pass in your car at all times when parked on the premises. You can receive a pass from our reception. If you would like to have guaranteed premium parking reserved for you close to the hotel entrances, please upgrade to our Captains’ Club at £30 per room per night.

What room types do you have?

We have a number of room types including classic rooms, superior rooms, deluxe rooms, and two suites (The Lookout and The Florence). We have a range of family rooms and nine dog friendly rooms too. We also have a handful of single rooms – both harbour view and inland rooms.

Can I upgrade my room prior to arrival?

Room upgrades are subject to availability and prices vary depending on the time of year. If you wish to upgrade your room, please contact our reception prior to arrival. 

Where can I purchase a gift voucher?

Gift vouchers can be purchased from our reception or over the phone by contacting 01326 312440. 

How can I apply for a job?

If you’d like to join our talented team, you can find a range of roles available, here. Please email our Hotel Manager, Sophie, with your CV.

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Booking

I haven’t received a booking confirmation – what do I do?

If you have not received a booking confirmation, please check your junk folder before contacting our reception team on 01326 312440.

How do I make a change to my booking?

If you booked direct, you can make a change to your booking by emailing us or calling 01326 312440. If you’ve booked via Booking.com etc, you will need to do it through their internal system.

How many people can you accommodate for a private event or wedding?

The Riverbank suite seats up to a hundred people, our Water’s Edge restaurant for dinner can seat up to twenty five people and our Sundeck seats up to sixteen people. If you’re looking to book a private event or wedding, please contact our Wedding and Events Manager, Alisha.

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Facilities

Are you dog friendly?

We now have a limited selection of dog friendly classic rooms at the hotel and welcome well behaved dogs to come and stay. Dogs are also allowed in a number of areas across the hotel, including the captain’s table, the quarter deck, the exterior terrace, and The Working Boat pub. Well behaved dogs are charged at £17.50 per night. This includes a blanket, water bowl and food bowl for the night, and some gourmet treats for them to enjoy. Click here to find out more about our dog friendly offers and please call us directly on 01326 312440 if you would like to bring your dog so we can discuss room options.

Is the hotel accessible for wheelchair users?

Our hotel is partially accessible for wheelchair users. Please note, that we do not have fully accessible rooms due to the nature of our historic building and its limitations. All of our hotel rooms are located on the first floor or above. We have two lifts – one is located by our reception and the second can be accessed via a number of stairs towards the rear of the hotel. We also have an accessible entrance point at the side of our hotel, accessed via an inclined footpath. We would recommend contacting us on 01326 312440  if you have any queries or concerns.

Is the hotel family friendly?

The Greenbank is a family friendly hotel. We have a variety of rooms available to suit families, which include bunk bed and sofa bed options.

Are there fridges in the room?

We have fridges available in our deluxe and superior rooms. If you wish to request a fridge in your room, please contact our reception team prior to your arrival.

Will there be slippers and robes in my room?

We provide slippers and robes in our deluxe, superior and family suites.

Do you offer babysitting services?

We do not currently offer onsite babysitting services.

Can I leave my luggage at the hotel before checking in?

Prior to checking in, we can store your luggage.

Is there a safe in the room?

Safes are available to use in our suites. Guests can also use our hotel safe to deposit any valuables, and a receipt will be provided.

Can I post a letter from the hotel?

The reception team offers a mailing service but we do not sell stamps. However we can frank your post with the usual stamp price.

Can I add any extras to my room? 

We offer a range of extras including a bottle of prosecco and a box of handmade Holdsworth chocolates, to your room. Please contact reception prior to your arrival to amend your booking.  

Do you accept American Express cards?

We do not currently accept American Express cards. We apologise for any inconvenience caused.

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The restaurant

Do I need to book for the restaurant?

We recommend that both residents and non-residents book the Water’s Edge restaurant prior to arrival and to avoid disappointment. For those who have not booked, we will do our best to accommodate you on the day. But due to the current volume of guests, this might not be an option if you have not booked in advance. You can now book for brunch, lunch, afternoon tea and dinner by clicking here.

Do I need to book to use the bar and terrace area?

We do not currently take bookings for our bar and terrace area.

Can my dog come into the restaurant with me?

Dogs are not allowed in our restaurant and bar. However dogs are welcome on the exterior terrace, our captain’s table (ideal for breakfast time with your dog) and in The Working Boat, our pub downstairs.

What time is lunch and dinner service?

Our lunch menu is available from 12.00pm – 2.30pm daily. Our dinner menu is available from 6.30pm-9.00pm daily. 

When do you offer afternoon tea?

Our scrumptious afternoon teas are available in the Water’s Edge bar, Sundeck, or on our exterior terrace area. They are served from 12.30pm – 5.00pm on Monday to Saturday, and from 3.00pm until 5.00pm on Sundays.

Are you able to adapt your menu for dietary requirements?

Our kitchen team can adapt all of our menus to suit dietary requirements. We ask that if you have any dietary requirements, please let us know at the time of booking, or prior to your arrival.

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The Working Boat

Where is The Working Boat?

The pub is located beneath The Greenbank. You can access the pub from the main entrance of the hotel.  

What time is it open?

The pub is open from 10am until late every day. 

Do I need to book for drinks?

There is no need to book for drinks. Our team will try their best to accommodate you.

Does the pub serve food? 

Yes. Our main menu is available from 12.00pm until 3.30pm then 5.30pm until 9.30pm Monday to Saturday. On Sundays we serve a reduced menu and our famous Sunday roast from 12:30pm-7:30pm. We also host a weekly quiz night on Sunday evenings which is free to enter, but we do have a bucket collection for local charities.

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Pontoons

Can I book a water taxi to the hotel?

There are a variety of water taxi options available to and from our pontoon. Please see our reception for more information.

How do I book a mooring?

For all mooring enquiries, please call Gina on 01326 312 440, or email gina.sutton@greenbank-hotel.co.uk.

What water activities can I do at the hotel?

We work with Gylly Adventures, who offer both paddle board and kayak hire and lessons from our pontoons. Our guests qualify for 15% discount when quoting GREENBANK on their website or by calling 07341 890495.

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The local area

What is the distance to town? 

Falmouth town is a 5-10 minute walk from the hotel. 

What is there to do in Falmouth?

Falmouth town is a vibrant seaside town and offers lots to do – no matter the time of year. Click here to discover more about Cornwall, or check out our blog page, which offers lots of information about our town and what’s on every month. 

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BOOK YOUR CORNISH ADVENTURE

Call us now on 01326 312440 or email our reception team to book your stay at The Greenbank.

“With neutral, calming colour-palettes and floor-to-ceiling windows, it's as if the outside harbour is brought inside; you feel as though you could step out of your bed and onto the water's edge….”

Harper's Bazaar

"The best rooms have balconies, but those with bay windows are almost as good – hours can be spent watching life on the river pass by, with its brown-sailed oyster dredgers, sailing craft and jauntily painted passenger ferries."

The Telegraph

"A fixture on the town’s waterside since the 1700s. Expect spectacular views, cosy vibes and expert fish cooking."

Olive Magazine

"The rooms are comfy, painted in heritage shades of pearl, pewter and charcoal, sometimes with a single wall of bright hipster wallpaper but never too flamboyant. The river views are the star turn here."

London Evening Standard